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Infomaniak Public Cloud

Connecting (Swift)

Note

Connection profiles can be installed from Preferences → Profiles.

Swift Connection Profiles

Log in to your Infomaniak OpenStack Swift space via this preconfigured connection profile:

Additional Fields Required

Enter the following information in the bookmark:

  • Project:Domain:Username: Information available in your Infomaniak manager. Example: PCP-XXXXXX:Default:PCU-XXXXXX

  • Password: password is the same as the one you use for the OpenStack dashboard

Connecting (S3)

Infomaniak Public Cloud also supports the S3 protocol, fully compatible with AWS Signature Version 4. This is distinct from Swiss Backup and requires EC2-style credentials generated from the OpenStack API.

Important

Do not use Swiss Backup credentials with the S3 protocol. Only credentials from Public Cloud via the OpenStack API (EC2-style) are supported.

S3 Connection Profiles

These profiles are configured with:

  • Correct hostname (s3.pub1.infomaniak.cloud or s3.pub2.infomaniak.cloud)

  • Region explicitly set (required for AWS Signature V4)

  • Path-style access enabled (s3.bucket.virtualhost.disable=true)

How to Generate Credentials (OpenStack CLI)

To use the S3 protocol, generate EC2-compatible credentials using the OpenStack CLI.

Prerequisites

Install the OpenStack CLI and set environment variables:

export OS_AUTH_URL=https://keystone.pub1.infomaniak.cloud
export OS_USERNAME=PCU-XXXXXXX
export OS_PROJECT_ID=PCP-XXXXXXX
export OS_PASSWORD=your_password
export OS_USER_DOMAIN_NAME=Default
export OS_PROJECT_DOMAIN_NAME=Default

You can retrieve these from the OpenStack Horizon dashboard under “API Access”.

Create EC2 Credentials

Run:

openstack ec2 credentials create

This returns:

+-------------+----------------------------------+
| Field       | Value                            |
+-------------+----------------------------------+
| access      | 5a6c43a89e914eb3b388df9817dcdef2 |
| secret      | xL5Hv2Bp8MqHkKrMBXr7PvVHZoUZaeYF |
| project_id  | f091b24c7413428a98b7a4455dc12345 |
| user_id     | 3c362f13e0f144eb8a78fcd6a8aaabcd |
+-------------+----------------------------------+

In Cyberduck:

  • Access Key ID → value of access

  • Secret Access Key → value of secret

Troubleshooting

If you encounter this error:

SignatureDoesNotMatch
The request signature we calculated does not match the signature you provided.

Verify:

  • The Region field in your profile is set to dc3-a or dc4-a (not us-east-1)

  • You are using EC2 credentials from the Public Cloud API (not Swiss Backup)

  • Path-style access is enabled

References

Infomaniak Swiss Backup

Swiss Backup is a solution that automatically backs up your files, workstations, mobiles, and servers. Your data is stored in Switzerland in Tier 3+ datacenters in at least three different physical locations. Infomaniak is a leading Swiss hosting service provider that is recognized for the reliability of its services and the quality of its 7/7 support in over five languages.

Connecting

Swiss Backup also supports both the Swift and S3 protocols.

The type of protocol (Swift or S3) must be selected when you create a new backup space in the Infomaniak Manager.

  • If you select S3, credentials will be generated automatically during setup.

  • These credentials are distinct from those used with Infomaniak Public Cloud.

  • S3 credentials for Swiss Backup cannot be created via the OpenStack CLI.

You will receive:

  • An Access Key ID and a Secret Access Key

  • A specific S3 endpoint URL (different from Public Cloud)

Note

Connection profiles can be installed from Preferences → Profiles.

Connection Profiles

Log in to your Infomaniak OpenStack Swift space via this preconfigured connection profile:

Additional Fields Required

Enter the following information in the bookmark:

  • Project:Domain:Username: information sent by email when you created your Swiss Backup space

  • Password: password sent by email when you created your Swiss Backup space

References

Infomaniak kDrive

Refer to kDrive.